Frequently Asked Questions
Everything you need to know about shopping for your home at Hillman.
What is the standard shipping time for furniture and decor?
Most decor items ship within 3-5 business days. Larger furniture pieces typically arrive within 2-3 weeks via our specialized white-glove delivery service to ensure they reach your home in perfect condition.
Do you offer a warranty on Hillman furniture?
Yes, all Hillman furniture comes with a 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made or final sale items are not eligible for return.
Can I request fabric swatches before making a purchase?
Absolutely. We understand the importance of texture and color in your space. You can order up to five fabric or wood finish swatches for free through our 'Swatch Request' page.
Do you provide assembly services?
Many of our larger furniture items include complimentary white-glove delivery, which features professional assembly and packaging removal. For smaller items, clear instructions and all necessary hardware are included.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger home investments.